Privacy Policy

Last updated: 09-02-2025

At LumenSprout ("we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website 'www.lumensprout.com' and interact with our services.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the Website.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account on our Website
Subscribe to newsletters or other communications
Fill out contact forms or request information
Participate in surveys, promotions, or events
Engage with us on social media platforms
Purchase our products or services

Personal information may include, but is not limited to:

Name
Email address
Postal address
Telephone number
Company name
Job title
Payment information (processed securely through third-party payment processors)
Any other information you choose to provide

1.2 Non-Personal Information

We may collect non-personal information about you whenever you interact with our Website. This may include:

Browser type and version
Operating system
IP address
Device type
Pages visited and time spent
Referring website
Clickstream data
Geolocation data (general location based on your IP address)

1.3 Cookies and Similar Technologies

We use cookies, web beacons, pixels, and other tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device by your web browser. They help us improve your experience, understand user behavior, and personalise content.

Types of cookies we use include:

Essential Cookies: Necessary for the functioning of the Website.
Performance Cookies: Collect information on how users interact with the Website.
Functional Cookies: Remember your preferences and personalise your experience.
Targeting Cookies: Deliver relevant advertisements based on your interests.

You can adjust your browser settings to refuse cookies, but some features of the Website may not function properly without them.

2. How We Use Your Information

We may use the collected information for various purposes, including:

2.1 Service Delivery and Operations

To provide, maintain, and improve our Website and services
To process transactions and send confirmations
To manage your account and provide customer support
To personalise your experience on our Website

2.2 Communication

To send administrative information such as updates, security alerts, and support messages
To respond to your inquiries, comments, or requests
To send promotional communications, offers, and newsletters (you may opt-out at any time)

2.3 Marketing and Advertising

To develop and display content and advertising tailored to your interests
To measure the effectiveness of our marketing efforts
To conduct market research and analysis

2.4 Analytics and Improvement

To analyse usage patterns and trends to improve our Website and services
To perform data analytics for business purposes
To develop new products, services, and features

2.5 Legal and Compliance

To comply with legal obligations and regulatory requirements
To enforce our Terms and Conditions and other agreements
To protect the rights, privacy, safety, or property of LumenSprout, our clients, or others

3. Information Sharing and Disclosure

We may share your information under the following circumstances:

3.1 Service Providers and Partners

We may share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as:

Payment processing
Data analysis and storage
Email and hosting services
Marketing and advertising services
Customer support and service
IT and infrastructure support

Note: These third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

3.2 Business Transfers

In the event of a merger, acquisition, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of our assets, your information may be transferred as part of the transaction.

3.3 Legal Obligations and Security

We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:

Comply with legal processes, court orders, or governmental requests
Enforce our Terms and Conditions and other agreements
Protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others
Investigate, prevent, or take action regarding suspected fraud or illegal activities

3.4 With Your Consent

We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure servers and networks
Encryption of sensitive data
Regular security assessments
Access controls and authentication procedures

Note: While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria for determining retention periods include:

The duration of your relationship with us
Legal obligations and compliance requirements
Resolution of disputes
Enforcement of agreements

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, correct, or update your personal information at any time. You can:

Log into your account settings and update your information
Contact us directly using the contact information provided

6.2 Opt-Out of Marketing Communications

You may opt-out of receiving promotional emails by:

Following the unsubscribe instructions included in those emails
Adjusting your email preferences in your account settings
Contacting us directly

Note: You may still receive administrative and transactional communications even if you opt-out of marketing emails.

6.3 Cookies and Tracking Technologies

You can manage your cookie preferences by:

Adjusting your browser settings to refuse cookies
Using opt-out mechanisms provided by third-party analytics and advertising partners

6.4 Do Not Track Signals

Our Website does not respond to "Do Not Track" signals. However, you can opt-out of interest-based advertising as described in the "Cookies and Tracking Technologies" section.

7. Third-Party Services and Links

Our Website may contain links to third-party websites, applications, and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country.

By using our Website or providing us with your information, you consent to such transfers in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18. If we become aware that we have collected personal information from a child under 18, we will delete it promptly.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Civil Code Section 1798.83. These rights may include:

Right to Know: Request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete: Request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: Request that your personal information not be sold to third parties (we do not sell personal information).
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the following data protection rights under the General Data Protection Regulation (GDPR):

Right to Access: Request access to your personal data.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain conditions.
Right to Restrict Processing: Request restriction of processing under certain conditions.
Right to Data Portability: Request transfer of your data to you or a third party.
Right to Object: Object to processing of your personal data under certain circumstances.
Right to Withdraw Consent: If processing is based on consent, you may withdraw consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by:

Posting the new Privacy Policy on this page with a new "Last updated" date
Sending an email notification to registered users (where applicable)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

LumenSprout

Email: info@lumensprout.com

Phone: [Insert Phone Number]

Address: [Insert Physical Address]

We will respond to your inquiry within a reasonable time frame.

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles.

15. Consent

By accessing and using our Website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

16. Language

This Privacy Policy may be translated into other languages for your convenience. In the event of any discrepancy between the English version and any translated version, the English version shall prevail.